Rooms
Grand Oasis Palm All-Inclusive - Amenities
- Free Breakfast
- Free Parking
- Swimming Pool
- Garden
- Meeting/Banquet Facilities
- Room Service
- Safety Deposit Box
- Air Conditioning
- Babysitting/Child Services
- Bar
- 24-Hour Front Desk
- Express Check-In/Check-Out
- Elevator
- Coffee shop
- Hair dryer
- Coffee/tea maker
- Water sports
- Children's playground
- On-site parking
- mini bar
- kids club
- outdoor pool
- Poolside bar
- telephone
- alarm clock
- kitchenware
- 24-hour security
- Concierge services
- Designated Smoking Area
- Doorman
- Family Rooms
- Game Room
- Hair/Beauty Salon
- Massage services
- Private Beach
- Radio
- Restaurant(s)
- All Inclusive
- Daily Housekeeping
- English
About
Hotel Features
The all-inclusive Grand Oasis Palm offers a private beach and is set 3.1 mi from central Cancún, within the Hotel Zone. It features an outdoor pool, squash and tennis courts and a spa. All rooms offer Caribbean Sea views. This Mexican-style hotel has a kid's club with cooking lessons, a disco and a games area with a Wii and Xbox. There is also a pool with a waterslide. Air-conditioned rooms have flat-screen cable TV, a mini-bar and coffee maker. There is a safe for hire. The private bathroom comes with a hairdryer, shower and toiletries. The hotel complex features 9 bars and 16 specialty restaurants, including one for children. Restaurants include sushi, Tex-Mex and international buffets. There are also mezcal, tequila and wine tasting sessions. Many shops, bars and restaurants can be found nearby. There is a 24-hour reception, and you can hire a car from the tour desk. Free parking is available and Cancun Airport is 12 mi away. The hotel is next to a pier, where you can take a 20-minute boat trip to Mujeres Island.
Guest Policies
Check-in | After 15:00 |
Check-out | Before 12:00 |
Room Rates | All rates displayed are for double occupancy unless otherwise noted. |
Important Information
Credit cards issued to people other guest (i.e., parent, spouse, etc.) are not accepted in Mexico. Student / Youth policy (YEAR ROUND) Student / Youth Travelers are defined as any guest 24 years of age and younger traveling without legal parent / guardian and is applicable at ALL Oasis properties on a year round basis. As a general rule, the Grand Oasis Cancún will be the only property that will accept Student / Youth GROUPS (not applicable to family travel). Any guests meeting the above definition of Student / Youth Traveler are subject to the following conditions: § Upon check-in, passengers will be required to pay a one-time Student / Youth resort fee (charges may vary). Policy is mandatory, per person and not refundable. Operator is obligated to inform all Students/Youths of this charge. Minimum age requirement for hotel check-in is 18 years of age. All rooms require one person that is at least 18 when occupied by a 17 year old passenger. All students under the legal age of 18 require a notarized consen
Reviews
- Staff8.2
- Cleanliness9.5
- Location9.0
Need upgrade
- What did you like most?The room was not very comfortable and old facilities. The toilet and bathroom needs updating. The end of hall room was very noisy
- Was there anything you didn't like?Food and coffee shops were great The entertainment was excellent
The price does NOT match the quality and management is clearly just collecting a check rather than being customer servin
- What did you like most?The location was ideal for sure. Big points for having the pool and the beach so close together. The Christmas decor in the front lobby was very pretty.
- Was there anything you didn't like?The food situation was awful. Mikimoto the line was always 3-4 long, la petite chef the food was DISGUSTING and the lines were also unbelievably long. We had a 2 full bed reservation; while there were two barely comfortable mattresses, there was only ONE headboard…truly awkward sleeping arrangement. And to make it worse?? The shower had an entire column of clear bricks in the wall between it and the bed; imagine your father trying to lay down in the 1 headboard/2 bed-bed turning over and seeing his offspring showering. And the night before my birthday, we had no running water for nearly 3 hrs. No explanation was provided, nothing was provided as compensation and no one even apologized for the inconvenience it caused our schedule. Which displayed to our family, while the staff was friendly enough, management had zero understanding nor control of what is actually occurring at this property.
